Host/Hostess Job Description
Central Kitchen + Bar is seeking a host/hostess that is able to provide a positive first impression with restaurant guests. Host/hostess should provide friendly and professional customer service to guests upon arrival, inform guests of their wait time, monitor a waiting list, show guests to their table, offer to hang up their coats and bid guests farewell as they leave.
A host/hostess must be able to carry a natural conversation with guests without sounding scripted or intrusive. Additionally, the host/hostess cares for our guests by refilling beverages and performs light housekeeping duties such as cleaning glass windows, doors and menus and ensures restrooms are clean, stocked and orderly. Host/hostess must be available to work nights and weekends.
Responsibilities
- Greet guests as they enter and put them on a waiting list if necessary
- Provide guests with menus and answer inquiries from guests
- Seat guests at tables or in waiting areas
- Assign guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers
- Engage with guests to ensure they’re happy with food and service
- Respond to complaints and assist with resolving them
- Answer phone calls, take reservations and answer questions from guests
- Retain knowledge of the menu
- Assist other positions in the restaurant as needed
- Provide great customer service
- Take to-go orders and properly package
Requirements
- Able to provide top notch customer service in a fast-paced environment
- Retain a positive attitude and have the ability to work well under pressure
- Provide high-quality work while unsupervised
- Able to work in a standing position for long periods of time
- Able to safely lift and easily maneuver trays of food when necessary
- Able to handle money accurately and operate a point-of-sale system
Use the button below to access our application. Once completed, either:
- Print out and bring in, or
- Use the submit button at the end of the form to email it in